Question 1

How quickly can I get started with PicklePro?

Accepted Answer

You can set up your club and start using PicklePro within minutes. Simply sign up, add your club details, configure your courts and sessions, connect Stripe for payments, and you're ready to start accepting bookings — most clubs launch the same day.

Question 2

Do I need any technical knowledge to use PicklePro?

Accepted Answer

No technical knowledge is required. PicklePro is designed to be user-friendly for club organisers of all backgrounds. The dashboard makes it easy to manage bookings, members, coaches and court schedules.

Question 3

Can I import my existing member data?

Accepted Answer

Yes. You can import your existing member list, and our support team assists with data migration for free to ensure a smooth transition from your current system — whether that is another platform or a spreadsheet.

Question 4

How do I set up court availability?

Accepted Answer

Setting up court availability is simple. Add each court in your dashboard and configure its operating hours and schedule. Members then see live availability when they book.

Question 5

What types of bookings can I manage?

Accepted Answer

PicklePro supports court bookings, 1-to-1 lessons with coaches, and group sessions such as clinics, socials and open play. Each can have its own pricing, capacity and skill level. On the Academy plan you can also create tournaments and events.

Question 6

Can members book courts through a mobile app?

Accepted Answer

Yes! PicklePro includes a free mobile app for iOS and Android where members browse availability, book courts, sessions and lessons, pay by card, manage their membership and get booking reminders.

Question 7

How does payment processing work?

Accepted Answer

PicklePro integrates with Stripe for secure payment processing. Members pay online at the point of booking, membership payments recur automatically, payouts go directly to your club bank account, and you can process refunds from the dashboard. PicklePro charges a 0% platform fee.

Question 8

Can I create custom membership types?

Accepted Answer

Absolutely. You can create unlimited membership types with different benefits and pricing — for example Social, Standard and Premium memberships with varying access.

Question 9

Can I manage multiple coaches?

Accepted Answer

Yes. Each coach gets their own login, schedule and availability. The Starter plan includes 1 coach, the Club plan up to 5, and the Academy plan unlimited coaches.

Question 10

What's included in the free trial?

Accepted Answer

The 30-day free trial gives you full access to your chosen plan — unlimited players, bookings and the mobile app included. No credit card is required to start.

Question 11

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated based on your remaining billing period.

Question 12

Are there any setup fees?

Accepted Answer

No, there are no setup fees on any plan. You only pay the monthly or annual subscription for your chosen plan, plus standard Stripe card processing fees on transactions.

Question 13

Do you offer discounts for annual plans?

Accepted Answer

Yes! Annual plans come with a discount compared to monthly billing. You can switch to annual billing at any time from your account settings.

Question 14

What happens if I cancel my subscription?

Accepted Answer

You can cancel anytime without penalty. Your account remains active until the end of your current billing period, and you can export your data before the subscription ends.

Question 15

Do you help with onboarding?

Accepted Answer

Yes. Free onboarding and assisted data migration are included with every plan, and we are happy to walk your team through the platform on a call.

Question 16

What support options are available?

Accepted Answer

All plans include email support, and the Academy plan includes priority support with faster response times. You can also book a demo or support call through our contact page.

Question 17

Can you help with custom requirements?

Accepted Answer

The Academy plan includes custom integrations. If your club has specialised requirements, get in touch and we will talk through what is possible.

Question 18

How secure is my club's data?

Accepted Answer

Your data is encrypted in transit with SSL and stored in secure cloud infrastructure with automated backups. Payments are handled by Stripe, a PCI-DSS Level 1 certified payment provider, so card details never touch our servers.

Question 19

Can I export my data?

Accepted Answer

Yes, you can export your data at any time, including member information and booking history.

Question 20

Do you comply with privacy regulations?

Accepted Answer

Yes, PicklePro is built to comply with UK GDPR. See our privacy policy for full details on how member data is processed and how to handle data requests.

Question 21

What are the system requirements?

Accepted Answer

PicklePro is cloud-based and works on any device with a modern web browser — no installation required for admins. Members use the free PicklePro app on iOS and Android.

Question 22

What happens during system maintenance?

Accepted Answer

Most updates are deployed without any downtime. If maintenance is ever required, it happens during off-peak hours with advance notice.

Pickleball club software questions, answered

Getting Started

Features & Functionality

Pricing & Plans

Support & Training

Security & Data

Technical Requirements

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