Privacy Policy - PicklePro

1. Introduction

Welcome to PicklePro (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pickleball club management and booking platform.

By using PicklePro, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

When you register or use our Service, we collect the following information:

Account Information: Name, email address, password, phone number
Profile Information: Skill level, preferences, profile photo
Club Information: Club name, address, contact details, facilities description, amenities
Payment Information: Payment card details (processed securely by Stripe), billing address
Booking Information: Court bookings, lesson schedules, session registrations
Communications: Messages sent through our platform, customer support inquiries

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent on pages, clickstream data
Location Data: Approximate location based on IP address (to show nearby clubs)
Analytics Data: We use PostHog for mobile analytics to understand app usage patterns

2.3 Information from Third Parties

We may receive information from:

Stripe: Payment processing status, transaction details, fraud prevention data
Social Media: If you choose to connect social media accounts (future feature)

3. How We Use Your Information

We use your information for the following purposes:

Service Provision: To create and manage your account, process bookings, facilitate payments
Communication: To send booking confirmations, reminders, updates, and customer support responses
Improvement: To analyze usage patterns and improve our Service
Marketing: To send promotional emails about new features or clubs (with your consent)
Security: To detect and prevent fraud, abuse, and security incidents
Legal Compliance: To comply with legal obligations and resolve disputes
Personalization: To recommend clubs and sessions based on your location and preferences

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Stripe: For secure payment processing
Vercel: For hosting and database services
Resend: For sending transactional emails
PostHog: For mobile app analytics

4.2 Other Users

When you book a court or join a session, your name and contact information may be shared with the relevant club to facilitate your booking.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.4 Business Transfers

If PicklePro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: All data transmitted between you and our servers is encrypted using SSL/TLS
Secure Storage: Data is stored in secure, encrypted databases
Payment Security: We use Stripe for PCI-DSS compliant payment processing and never store full credit card numbers
Access Controls: Strict access controls limit who can access personal information
Regular Security Audits: We regularly review and update our security practices

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request a copy of your personal information in a portable format.

6.2 Correction

You can update your account information at any time through your profile settings. Contact us to correct inaccurate information.

6.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements. Note that some information may be retained for legal or business purposes.

6.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email. You will still receive transactional emails related to your bookings.

6.5 Object to Processing

You may object to certain types of data processing, such as direct marketing or automated decision-making.

To exercise these rights, please contact us at privacy@picklepro.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for authentication and security
Analytics Cookies: Help us understand how you use our Service (PostHog on mobile)
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling cookies may limit functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations:

Active Accounts: Data retained while your account is active
Inactive Accounts: Data may be retained for up to 2 years after account closure
Transaction Records: Retained for 7 years for tax and legal compliance
Marketing Data: Retained until you opt out

After the retention period, we will securely delete or anonymize your information.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

Users aged 13-17 must have parental or guardian consent to use our Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy, including:

Using Standard Contractual Clauses for EU data transfers
Ensuring service providers maintain adequate data protection standards
Implementing technical and organizational security measures

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Sending an email to the address associated with your account
Posting a notice on our website or app
Updating the “Last Updated” date at the top of this policy

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@picklepro.com
Address: PicklePro Ltd, London, United Kingdom
Data Protection Officer: dpo@picklepro.com

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to withdraw consent at any time
Right to lodge a complaint with your local data protection authority
Right to restriction of processing
Right to data portability in a structured, commonly used format

Our legal basis for processing your data includes: contract performance, consent, legitimate interests, and legal obligations.

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@picklepro.com.