Privacy Policy for Clubs

1. Introduction

PicklePro (“we,” “us,” “our”) is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you create a club account on PicklePro. Please read this policy carefully.

2. Information We Collect

We collect the following information from club owners:

Personal details: Name, email address, phone number, password
Club information: Club name, location, club images/logo, club bio/description
Contact details: Support email, phone number, website URL
Booking settings and configuration: Pricing, session types, availability

3. How We Use Your Information

We use your information to:

Create and manage your club account
Display your club profile and booking settings to players
Process payments and subscriptions
Send service updates and billing information
Improve our Service through analytics
Enable the optional participant list feature, which — when activated — allows members of your club to see the names and profile pictures of other members who have booked the same session. Only names and profile pictures are ever shared between players; all other personal data remains restricted to club administrators.

4. Legal Basis for Processing

We process your personal data based on:

Consent — when you agree to this policy during signup
Contract — to provide the PicklePro service and manage your account
Legitimate Interests — to improve our Service and ensure platform security

5. Who We Share Your Data With

We share your information with:

Stripe: Payment processing and subscription management
PostHog: Analytics and usage tracking
Players: Your club profile and contact information is visible to players who join your club or browse sessions
Resend: Sending transactional and notification emails

6. Data Retention

We retain your personal data while your account is active. If you delete your account, we retain your data for 90 days to address payment disputes and legal obligations. Payment and transaction records are retained for 6 years to comply with UK tax regulations.

7. Your Privacy Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data
Portability: Request your data in a portable format
Objection: Object to our use of your data

8. Data Security

We implement strict access controls and security measures to protect your data. Payment information is processed securely by Stripe and is not stored on our servers.

9. International Data Transfers

Some third-party service providers may process your data outside the UK. These transfers are protected by Standard Contractual Clauses.

10. Changes to This Policy

We may update this policy periodically. Material changes will be notified via email or in-app notice.

11. Contact Us

Email: support@pickleproapp.co.uk

If unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Privacy Policy for Club Owners