Question 1

How do I create a PicklePro account?

Accepted Answer

Download the free PicklePro app from the App Store or Google Play and tap Sign up. You'll need your name, date of birth, email address and a password.

Question 2

How do I find pickleball clubs near me?

Accepted Answer

Open the Clubs tab in the app and search by club name or location. You can also browse clubs on our website before you download the app.

Question 3

I've forgotten my password, what should I do?

Accepted Answer

Tap "Forgot password" on the app's login screen and enter your email address. We'll email you a link to set a new password, which works for 7 days. If it doesn't arrive, check your spam or junk folder.

Question 4

Is PicklePro free for players?

Accepted Answer

Yes. The PicklePro app is free to download and use. You only pay for the court bookings, sessions, lessons or memberships you choose to buy from your club.

Question 5

How do I book a court or session?

Accepted Answer

Tap Book in the app and choose Courts, Sessions or Private Lessons. Pick your club, venue, date and time, then pay in the app to confirm your booking.

Question 6

Can I cancel or reschedule a booking?

Accepted Answer

You can cancel a booking from the Bookings tab. To move a booking to a different time, cancel it and book the new slot. Each club sets its own cancellation window, and cancelling before that window closes gets you a refund.

Question 7

What payment methods are accepted?

Accepted Answer

You can pay by credit or debit card, Apple Pay or Google Pay. All payments are processed securely by Stripe.

Question 8

How do I get a refund for a cancelled booking?

Accepted Answer

If you cancel within your club's refund window, the refund is sent back to your original payment method automatically. Refunds usually take 5–10 business days to appear on your statement.

Question 9

How do I join a club membership?

Accepted Answer

Open the club's page in the app and tap Add Membership. Compare the club's membership options, choose one and pay in the app. Your benefits start straight away.

Question 10

What are the benefits of a membership?

Accepted Answer

Each club sets its own membership benefits, such as cheaper court bookings and session prices. The club's membership options in the app show what's included.

Question 11

Can I manage my membership in the app?

Accepted Answer

Yes. Go to Profile, then My Memberships, to see your active memberships, change your membership type or update the card you pay with.

Question 12

Where can I download the PicklePro app?

Accepted Answer

The PicklePro app is available on the App Store for iPhone and on Google Play for Android. Search for "PicklePro" to find it.

Question 13

How do I view my upcoming bookings?

Accepted Answer

Tap the Bookings tab in the app. Your upcoming bookings are listed by day, and past bookings are under Past.

Question 14

How do I update my profile details?

Accepted Answer

In the app, go to Profile, then Edit Profile. You can change your name, photo, phone number, date of birth and skill level.

Question 15

Is my personal data safe?

Accepted Answer

Your data is encrypted in transit and stored on secure cloud infrastructure. Card payments are handled by Stripe, so your card details are never stored on our servers.

Question 16

How do I delete my account?

Accepted Answer

In the app, go to Profile, then Settings, then Delete Account. This opens an email to our support team requesting deletion, and we'll confirm once your account has been deleted. You can also request deletion from our website. Deleting your account is permanent and removes your booking history and active memberships.

Question 17

What devices are supported?

Accepted Answer

The PicklePro app works on iPhones running iOS 15.1 or later and Android phones running Android 7.0 or later.

Question 18

Who do I contact if I have an issue at the club?

Accepted Answer

For problems at a club, such as court conditions or access, contact the club directly. For problems with the PicklePro app or a payment, contact our support team.

Frequently Asked Questions

Getting Started

Bookings & Payments

Memberships

Using the App

Account & Security

Technical Questions

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